Frequently Asked Questions

Blueberry is a Kerala-based export coordination, product sourcing, and global trade facilitation company. We help international buyers, NRIs, and businesses source quality Indian products, manage export documentation, coordinate international shipping, and set up India-based businesses — all through a single professional platform.

Blueberry is headquartered in Kerala, India. We serve buyers and businesses across the Gulf, UK, USA, Canada, Europe, and Southeast Asia.

We offer export coordination, product sourcing, bulk order facilitation, international shipping support, company formation, NRI business setup, and ecommerce export support — connecting India's quality products with global markets.

Our services are designed for international buyers, NRIs, small and medium businesses, startups, wholesale buyers, and global ecommerce sellers who want to source from or export through India.

Blueberry operates as a professional trade facilitator and sourcing coordinator. We connect buyers with verified Indian suppliers, manage documentation, and coordinate logistics — we do not manufacture products ourselves.

We facilitate sourcing and export of Indian products including food and grocery items, spices, handicrafts, textiles, personal care products, household goods, and specialty Kerala products. Browse our collections.

Yes. Submit a sourcing request through our Contact page or WhatsApp. We will identify verified suppliers and provide a sourcing proposal.

Yes. Most products listed on Blueberry are available for international export. Export eligibility and shipping options are coordinated based on your destination country.

Yes. We support bulk and wholesale sourcing for businesses. Contact us for volume pricing and logistics planning.

We can coordinate private label sourcing for eligible product categories. Contact us with your requirements for a customized proposal.

Export on Demand is Blueberry's flagship service allowing individuals, NRIs, and small businesses to export Indian products internationally — without needing their own IEC or export infrastructure. We handle documentation, compliance, and shipping coordination on your behalf.

The process is straightforward: (1) Submit your export inquiry, (2) We confirm product availability and export eligibility, (3) We prepare documentation and coordinate logistics, (4) Your shipment is dispatched with full tracking. Our team guides you at every step.

We coordinate exports to the Gulf (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman), UK, USA, Canada, Australia, and select European and Southeast Asian countries. Contact us to confirm your destination.

Yes. Our export services are designed for startups, first-time exporters, and small businesses. No prior export experience is required.

Yes. We coordinate commercial invoices, packing lists, certificates of origin, shipping bills, and other required documents based on your destination country.

Yes. Through Blueberry's Export on Demand service, eligible exporters can ship internationally without holding their own IEC. We facilitate exports under our registered credentials for qualifying shipments — ideal for individuals, NRIs, and first-time exporters.

An IEC is a mandatory registration issued by India's DGFT required for most commercial exports from India. Blueberry's facilitation model allows qualifying clients to export without their own IEC for supported shipment types.

Yes. Export without IEC suits specific shipment types and value thresholds. For high-volume commercial exports, obtaining your own IEC is recommended. Our team will advise based on your requirements.

Contact us through our Export Services page or WhatsApp. Our team will assess your requirements and guide you through the process.

Yes. Blueberry coordinates international shipping to the Gulf, UK, USA, Canada, Europe, and beyond. Shipping options, timelines, and costs vary by destination and shipment type. See our Shipping Policy for details.

Delivery timelines vary by destination, shipping mode, and customs processing. Estimated timelines are provided at order confirmation. Customs clearance timelines are outside our direct control and may vary by country.

Customs duties and import taxes are typically the recipient's responsibility and governed by destination country regulations. We provide accurate export documentation to support smooth customs clearance but cannot guarantee customs outcomes. We recommend verifying your country's import regulations before ordering.

Yes. All international shipments are dispatched with tracking information provided via email or WhatsApp.

Our team will assist in providing any additional documentation requested by customs authorities. We maintain complete export records for all shipments to support this process.

Our sourcing service helps international buyers identify, verify, and procure quality Indian products from trusted suppliers. We manage supplier communication, quality checks, documentation, and logistics coordination on your behalf.

Submit your requirements through our Contact page or WhatsApp with product specifications, quantity, destination, and timeline. Our sourcing team responds within 2–3 business days.

Yes. We work with a network of verified Indian suppliers and manufacturers. Verification standards are applied based on product category and order value.

Yes. We accept custom sourcing requests for products not currently listed. Contact us with your specifications and we will assess feasibility.

Yes. Blueberry supports bulk procurement and wholesale sourcing for businesses, distributors, and institutional buyers. Volume pricing, consolidated shipping, and dedicated coordination are available for qualifying orders.

Contact us with your product requirements, quantities, and destination. Our team will provide a customized quotation.

Minimum order quantities vary by product and supplier. Our team will confirm MOQ details as part of your sourcing proposal.

Yes. We coordinate international bulk shipments with appropriate export documentation, freight options, and customs support.

We offer business setup in India, company formation, import-export registration, bank account assistance, and ongoing compliance support tailored for Non-Resident Indians.

Yes. We assist NRIs in setting up Private Limited Companies, LLPs, and sole proprietorships in India, coordinating documentation, registration, and compliance.

In many cases the process can be initiated remotely. Certain steps may require physical presence or notarized documentation. Our team will advise based on your specific situation.

Yes. NRIs are among our primary client segments for export coordination and sourcing services. We understand the unique requirements of NRI buyers and business owners.

Yes. We provide end-to-end company formation support including Private Limited Company registration, LLP formation, GST registration, IEC registration, and related compliance services.

Standard Private Limited Company registration typically takes 10–20 business days subject to government processing times.

Requirements vary by entity type. Generally identity proof, address proof, PAN, and director details are required. Our team provides a complete document checklist upon inquiry.

Yes, subject to applicable regulations. NRIs and foreign nationals can be directors of Indian companies with appropriate documentation. Our team will guide you through the compliance requirements.

We coordinate commercial invoices, packing lists, certificates of origin, shipping bills, airway bills/bills of lading, and other destination-specific documents as required.

Yes. We coordinate with established freight forwarders and licensed customs brokers to ensure compliant and efficient shipment processing.

Yes. We coordinate both air freight (for faster, smaller shipments) and sea freight (for bulk and cost-sensitive shipments) based on your requirements.

Our team monitors shipments and proactively communicates any delays. We coordinate with carriers and freight partners to resolve issues as quickly as possible.

We accept major international payment methods including credit/debit cards and bank transfers. Payment options are confirmed at the time of order or service agreement.

Yes. We support international payments from buyers in the Gulf, UK, USA, Canada, Europe, and other regions.

Yes. GST-compliant invoices are issued for all applicable transactions. Businesses can request formal tax invoices for accounting and compliance purposes.

Yes. All export transactions are supported with formal commercial invoices and export documentation as required by international trade standards.

Once dispatched, you will receive tracking information via email or WhatsApp. Use the provided tracking number on the carrier's website to monitor your shipment in real time.

Tracking updates may be delayed during customs processing or transit. If tracking has not updated for more than 5 business days, contact our support team for assistance.

Yes. Our support team provides shipment updates via WhatsApp. Contact us to enable WhatsApp updates for your order.

Our refund policy varies by product type and service. Please review our Refund Policy. We are committed to fair and transparent resolution of all genuine concerns.

Contact us within 48 hours of delivery with photographic evidence. We will assess the situation and work towards an appropriate resolution including replacement or refund where applicable.

Export orders may be cancelled prior to dispatch subject to applicable cancellation terms. Once dispatched, cancellation may not be possible. Contact us immediately if you need to cancel.

We will investigate and provide an update. Delays caused by customs, weather, or carrier issues are outside our direct control, but we will support you in tracking and resolving the situation.

Beyond export and sourcing, we offer GST registration, IEC registration, FSSAI licensing support, trademark assistance, business documentation, and ongoing compliance coordination for Indian businesses and NRI entrepreneurs.

Yes. We offer export readiness consultations to help businesses understand their export potential, documentation requirements, and market entry options. Contact us to schedule a consultation.

Yes. We provide ecommerce export support including international shipping coordination and compliance documentation for online sellers reaching global markets.

We follow applicable Indian export regulations and coordinate documentation in accordance with DGFT, Customs, and FSSAI guidelines where relevant. Compliance requirements vary by product and destination. Buyers are advised to verify their local import regulations.

Yes. Certain products are restricted or prohibited under Indian law or destination country regulations. Our team will advise on export eligibility during the sourcing and documentation process.

We operate in accordance with applicable Indian trade laws and coordinate with licensed customs brokers and freight forwarders to ensure compliant export processing.

Reach us through our Contact page, via WhatsApp, or by email. Our team responds to inquiries within 1–2 business days during business hours IST.

Yes. WhatsApp is one of our primary support channels for quick inquiries, order updates, and sourcing requests.

Yes. We offer scheduled consultations for export planning, sourcing projects, company formation, and NRI business services. Contact us to book.

We aim to respond within 1–2 business days. For urgent matters, WhatsApp is the fastest channel to reach our team.